Introduction
At SwansSat, we are committed to protecting the privacy of our users (You/Your). This Privacy Policy explains how we collect, use, and disclose personal data when you use our mobile application. It outlines the types of information we gather, how we collect it, how we use it, and the measures we take to protect your data. This applies to all users of the App, including clients, employees, vendors, business partners, investors, shareholders, agents, sub-contractors, and any other individual whose data is processed through the App.
We may use your personal data based on your consent, to fulfill contractual obligations, for proposed contractual relationships, to meet legal requirements, or to pursue our legitimate interests.
What Personal Data Do We Collect?
- Account Information: When you create an account, we collect your name, email address, and any other registration information you provide.
- Contact Information: Information you provide when you contact us or use in-app communication features, including contact details, names, and any information you share in messages.
- Profile Information: Any information you choose to add to your user profile within the app.
- Business-Related Data: Information on purchases, services, feedback, or other business interactions you carry out through the app.
- Payment Information: Details of payment cards or payment methods you use within the app to process transactions.
- Device Information: Specific information about the mobile device you use, including:
o Device identifiers (e.g., IP address, IMEI number, MAC address, device ID, push notification token)
o Operating system version
o Hardware model
o Mobile network information - Usage Information: Data related to how you interact with the app, such as:
o Features you use
o Content you view
o Frequency and duration of your app usage
o Interaction history within the app
o Error logs and crash reports. - Location Information: We may collect your device’s location if you consent. This location may be precise or approximate (e.g., through GPS or other location services)
- Cookies and Similar Technologies: The App may use cookies, mobile advertising identifiers, or similar technologies for various functions.
- App Activity: Information about the application and your activities within it, such as installed applications and network connections.
- In-App Messaging and Communication Information: Transcripts, metadata of communications, and records of all communications made via the app.
- Log Data: Information such as your IP address, browser type, the time and date of your visits, the pages you view, and other usage statistics.
Depending on your device’s operating system, certain app permissions may be requested. This may include permissions related to your camera, microphone, contacts, location, notifications, photos, storage, and other device capabilities.
What Is The Purpose Of Collecting Personal Data?
We may collect, use, disclose, and process your personal data for the following purposes:
- Account Management: To manage your user account, provide customer service, and enable features of the App.
- Service Delivery: To provide you with the products, services, and functionalities you request, including purchases, communications, and business transactions.
- Personalization: To customize your experience within the App based on your preferences and usage.
- Communication: To respond to your inquiries, provide updates, and facilitate communication with you and other users of the app.
- Payment Processing: To process payments and complete transactions within the app.
- Troubleshooting: To identify and resolve technical issues and debug the App.
- Security: To protect the App, users, and our systems from misuse, fraud, and other illegal activities.
- Research and Development: To improve the App, our products, and services, including analyzing user trends and preferences.
- Marketing: To provide you with information about new features, promotions, and services that may be of interest (with your consent if required).
- Analytics: To track app usage, evaluate performance, and gather statistical data to enhance functionality.
- Compliance: To comply with legal obligations.
- Enabling Push Notifications and In-App Messaging: Sending you push notifications or in-app messages and providing in-app communications functionality.
Use of Information Based on Your Consent:
- Marketing, Promotional and customer relationship purposes, including sending
promotional communications, special offers if you have consented to receive the same;
and - Any other purposes for which we have your consent.
Who Will Receive Your Personal Data?
We may share your personal data with other organizations in the following circumstances:
If required by law or public authority.
To establish, exercise, or defend our legal rights (including preventing fraud).
During a business restructuring, sale, or transfer (e.g., a takeover or merger).
With authorized personnel within SwansSat, and its affiliates, for data processing and
storage, providing you with access to services, customer support, making decisions about
service improvements, and content development.Within SwansSat and its affiliates, on a need-to-know basis.
With credit reporting agencies and debt collectors (to verify your creditworthiness for
orders with invoices or to collect outstanding invoices, as permitted by applicable law).With third-party service providers for marketing, advertising, communications,
infrastructure, hosting, IT services, personalization, credit card transaction processing,
customer service, debt collection, and data analysis. We do not allow them to use or
disclose your personal data for purposes other than providing their services.With the organizations within the Group. Some of these organizations may be located in
countries which do not have adequate laws in place for the purposes of protecting your
personal data. Accordingly, we have put in place arrangements with Group to ensure that
your personal data is treated by such organizations in a way that is consistent with and
which respects the EU laws on data protection.
Cookies and Similar Technologies
We use cookies and similar technologies (such as mobile advertising identifiers) in our app to:
- Recognize you when you use the app.
- Remember your preferences.
- Provide tailored advertising.
- Analyze app performance.
- Combat fraud.
- Support other essential functionalities.
You may be able to control the use of cookies or device identifiers through your mobile device’s
settings, but please be aware that disabling these might affect the functionality of the app.
How Long Will Your Personal Data Be Retained For?
We process and store your personal data as long as it is necessary to provide the App’s
functionalities, to manage your business relationship with us, and to meet statutory obligations. If
your personal data is no longer required for those purposes or statutory obligations, it will be
erased regularly unless further processing is necessary, such as to preserve evidence under
applicable data protection laws or in the context of legal statutes of limitations.
How We Protect Your Personal Data?
We use technical and organizational security measures to protect your data against accidental or intentional manipulation, loss, destruction, and unauthorized access. We continually enhance our security procedures as new technologies become available.
How Do We Protect Children’s Privacy?
If you are under 16, you are not authorized to use the App without parental or guardian consent and supervision. We do not knowingly collect personal data from children under 13 without the consent of a parent or guardian. If you believe we have collected data about a child under 13, please contact us so that we can take appropriate steps to delete it.
What Are Your Rights?
You have the following rights:
- Right of access: To the personal data we hold about you.
- Right of rectification: To correct inaccurate personal data, including the right to have incomplete personal data completed.
- Right to erasure: To have your personal data erased, unless there is an open order.
Right to restrict processing. - Right to object against profiling
- Right to data portability.
We will strive to grant these rights within one month whenever reasonably possible and required. You can also withdraw your consent to direct marketing or to our general data processing at any time, and in certain situations, you can ask us to delete your data. However, we may not be able to continue providing services to you if you withdraw your consent or ask for full deletion. We may reject unreasonable requests, those not required by law, those that are extremely impractical or those that could expose us to operational risks. We take reasonable measures to destroy or de-identify personal information securely when it is no longer needed.
Will Profiling Take Place?
Generally, your personal data will not be processed automatically for evaluating personal aspects (profiling). If we need to process your data for automated individual decision-making profiling, we will specifically inform you and inform you of your rights as required by law.
Can The Privacy Policy Change?
Swansat retains the discretion to update this Privacy Policy at any time. We will revise the “updated date” at the bottom of the policy. Please check this page regularly for changes and to remain informed about how we protect your data. You are considered to have acknowledged and agreed to any amended version of this Privacy Policy. You acknowledge it’s your
responsibility to check this Privacy Policy periodically for modifications.
How Can You Contact Us?
If you are dissatisfied with how we have processed your personal data, have questions about data processing, or wish to exercise your rights, please contact [Name and Title of the Officer or Department], who is available to address inquiries or complaints.
[Contact Information: Phone number, Email Address and/or Physical Address]
Terms and Conditions of Use
1. Acceptance of Terms
2. Intellectual Property Rights
The App, including its software, content, trademarks, logos, text, images, and all associated intellectual property rights, remains the exclusive property of Khetpe. You are strictly prohibited from:
- Copying, modifying, distributing, selling, sublicensing, or publicly displaying any part of the App.
- Attempting to decompile, reverse-engineer, or otherwise extract the App’s source code.
- Creating derivative works, translating, or adapting the App.
Any violation of these restrictions may result in legal action and termination of your access to the App.